I lead research that reframes how organizations build products.

Head of Research with 7+ years of experience leading mixed-methods research initiatives that inform product strategy, shape organizational decisions, and drive measurable impact.

Available for full-time leadership roles and strategic consulting engagements.

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  • Research Leadership

    I lead research programs that reframe how organizations think about their users. From generative discovery to strategic synthesis, research that informs strategic decision making.

  • Built for edge cases

    My background as a special education teacher shapes everything.

    I know how valuable it is to observe users working in real environments. This is how you uncover the incorrect assumptions that breakdown user flows, create frustrations, and increase bounce rates.

  • AI-Native practice

    I research AI products and design with them.

    I’ve built custom research tools in Claude Code, tested AI-driven features with real users, and embedded AI-assisted synthesis into research workflows.

A little about me

I came to UX design from special education, which made me especially attuned to what it looks like when systems fail the people they're supposed to serve. That background shapes everything about how I work. I'm drawn to edge cases; the users that get designed around rather than designed for.

Sometimes people in tech fall in love with hard problems.

The users I care about just want things to work.

Over six years as a senior product designer and lead UX researcher at Backpack Interactive, I've done both halves of that job: running research that reframes what teams think they're building, and designing the experiences that come out the other side.

I've driven build-vs-buy decisions, redirected roadmaps, built research practices from scratch, and spent most of my career making complex systems feel simple for people who don't have time for anything else.

See My Work