Selected Work

Led end-to-end research and design for a curriculum and assessment platform used by thousands of educators nationwide — from 15 interviews and 574 survey responses through high-fidelity UI, interaction design, and design system work. Research revealed that captive users deserved better than a tolerable product. Design delivered a system centered on teaching reality, not curriculum hierarchy.

Led research and design end-to-end for a digital math assessment tool — a 15-month program including a 32-teacher pilot across four states. Designed assessment and feedback workflows specifically around the constraint that teachers have almost no prep time. Shipped nationally by Heinemann.

I wanted to understand the AI tool user experience from the inside, so I built with claude code, trained models, and spent eighteen months watching real users adopt AI tools. Here's what I found.

Led research and content systems design across 16 digital tools serving 4M+ youth and staff nationwide. Reframed BGCA's digital challenge from a usability problem to a systems-level coherence failure — informing a $1.6M platform consolidation investment.

Sole research lead on a 6-week engagement that reframed Scratch.org's conversion problem from a branding issue to an onboarding and support failure — preventing $200k in misdirected spend and informing a roadmap shift that drove 35% activation gains in pilot testing.

Led a 10-week research engagement for UMGC to understand why motivated students were failing to complete enrollment. Reframed the problem from motivation to control and support — informing platform changes that increased enrollment-to-registration conversion by 15% and cut support tickets by 30%.